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Healthcare E-learning Mobile App
PROJECT Involvement
Leading the design from brainstorming, research to data driven decision and dev handover
Tools Used
Figma, Hotjar, ChatGPT, Figjam, Jira, Confluence, ios kit
💪 The Challenge
Healthcare workers struggle with the current tools available to them when doing courses voluntarily or mandatory within the healthcare industry. Most are only available on a pc, while only 69% have access to a laptop at home (not necessarily their own either). Meanwhile, 89% of health workers own a mobile phone, which is more flexible.
❓Can we provide an app that makes taking part in courses easy and more accessible, with personalised experience, certificates, new courses and being able to finish mandatory courses for organisations that are a part of our Web Platform. All while also encouraging personal learning and career growth from their phone.
⭐️ The Process
- Research: Speaking with healthcare staff from the NHS and learning how big of a technology gap there is among workers all between the age of 18 - 65. e.g. 'I don't know how to rotate my phone to do landscape courses,' and 'I can never find my certificates when moving jobs from my current system' and many more frustrations.
- Product Flow: After gathering all research with PM, I put together user flows, highlighting very easy to read and interact with functionality. Wireframing examples and putting them at front of older healthcare users gauge if they understand what is being presented.
- Design, Test and Iterate: High fidelity designs which were presented to stakeholders and users, which led to amendments with feedback and changed. e.g. Mandatory courses were grouped and highlighted on the home page to make users aware of what courses they had left.
- Developer handover: Creating a design system that matched the web platform's ecosystem for easier building of a new product while still providing an accessible and specific user experience to the user base.
🎯 The Outcome
The project provided a lot of great successes. We had an increase of sessions form current users from 23% of current users increased to almost 60% with the new app update. With new clients the application usage also icnreased via the healthcare admin. After feedback to improve the course listings, mandatory course completion improved by nearly 50%. We also saw a number of new users who were not a part of any organisation join and take part in healthcare courses to recieve their certification.
